Returns & Cancellation

Returns & Cancellation Policy

Return Request Deadline

For a convenience return or cancellation (e.g., customer ordering the wrong part), the request must be subject to our prior authorization within a maximum period of 14 days following receipt of the merchandise. Claims related to a defect under warranty are processed according to the applicable time frame for the part category (30 or 90 days).

Return Processing

Any refund or issuance of credit is carried out only after receipt and inspection of the part at our warehouse.

Return and Shipping Fees

A return fee equivalent to 30% of the part's value will be applied for any convenience return, and all shipping fees remain the customer's responsibility.

D. Langlois Liability

If the return results from an error attributable to D. Langlois Pièces Usagées, shipping fees will be assumed or refunded.

Refund Terms

In the event of a defective part under warranty, we will proceed first with its replacement by an equivalent part in stock. If the part is not available in our inventory, or for any other authorized return, the refund is issued exclusively in the form of a purchase credit to the customer account.